30-Day Satisfaction Guarantee
1. GrOh Canada offers customers a 30-Day Satisfaction Guarantee on all the products that we sell. If you are not 100% happy with your product you are eligible for the refund if your product is
Please Note: if you chose to return products according to the 30 Day Satisfaction Guarantee the cost of initially shipping the product to you will not be refunded. If a Free Shipping promotion was used at the time of original purchase, the actual shipping costs will be deducted from the refund amount.
2. Refunds will only be issued to the original tender. If the item was a gift and the conditions above are all met, then a store credit will be issued.
Warranty on Damaged or Defective Products
3. Before signing for or receiving your shipment please check the box for any physical damage.If the shipping box is delivered in a damaged state it is important that you
4. GrOh Canada Products
5. Manufacturer Branded Products
Return process and charges – applies to all situation
6. All returns must be called in or emailed in advance. Please call 1-800-670-0735 or email firstname.lastname@example.org for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Any merchandise returned without an RMA or any merchandise returned freight collect is subject to being refused.
7. Please provide us with the following information when returning items.
8. You will be responsible for paying the shipping, handling and insurance costs for returning all products. Shipping costs are non-refundable.
9. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
10. Please allow 1-2 week turnaround time for your return to be processed.
11. Returns are not accepted on products that have been altered.
12. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
13. The item must be shipped back with care as not to be received damaged.
14. Due to the nature of some products we are unable to accept returns for them.
15. After 30 days, refunds and/or store credits will no longer be issued.
Should you have any questions or concerns about our Returns policy, please contact us at email@example.com.